There are lots of obstacles and complications in today's world including systems and people that are not user friendly. How do you stand up for yourself? There's an art and a mindfulness to it. You have to know your audience. You have to not take things personally sometimes. Sometimes you just have to keep going. Todd and Jackie talk from their experience both being a part of and having to navigate complex service systems, like college or the DMV, and what worked and what didn't.